eBay may step in without the buyer asking, if the seller didn't respond to the return request. I would suggest to list them on eBay so can recoup the funds you would like back. Please respond to them for follow-up on your specific case. The problem: Authentic shoes declared non authentic. 747761838782 708c27a7-4f4c-4d13 . Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Holy Foul Feet Batman!!! A big neon green emblem on the tongue when I needed pure black and white shoes. Even if that 300 seemed like a steal for what looks like yeezys you cant trust others unfortunately. Single ungraded cards $250+ are eligible for the service at this time. When your item is purchased, you get paid and eBay handles shipping the item to the buyer. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. eBay may step in without the buyer asking if there is no valid tracking information available. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Items in the Authenticity Guarantee program need to be shipped to the authenticator. eBay will not authenticate ineligible items. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Copyright 1995- 2022 eBay Inc. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. Make it yours. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. . Sneakers specified as customized will not be authenticated. Authenticate it. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. eBay Authenticity Guarantee. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. View cart for details. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. How can buyers search for Authenticity Guarantee items? This is a rare case where I would leave a negative, honestly. After all, those two genres are among the most common and sought-after high-end cards. Withdrawals may be covered separately by the eBay vault. What items are eligible for eBay Authenticity Guarantee? [collection] Oh hey it's those shoes everybody else has Rancourt and Co Natural Chromexcel Beefroll Loafer Review Fedex wants me to pay a fee to deliver my order. Sneakers specified as customized will not be authenticated. Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Proof that the buyer collected the item Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. And Im a seller. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. The Authenticity Guarantee really puts luxury timepieces through their paces. 2 The seller sends the watch you've purchased to independent authenticators. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Weird scam that could easily be hidden by a smart scammer. eBay Money Back Guarantee covers most transactions on eBay. How it works for ungraded cards. Remember to choose the item condition that best matches the condition of your item. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Multipoint inspection We take fraud and counterfeits seriously. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Just don't purchase sneakers through eBay anymore. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. For full details, read our eBay Money Back Guarantee policy. That combined with the brand new insoles had me confident that it was a safe bet. Who wants to wear shoes with no insoles anyway? Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. Currency exchange rate applied to refunds. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Might have some protection there. Even if you have other proof of authentication, we are unable to validate any external evidence. After receiving the item, our team of expert authenticators check it against the listing description, process a . Don't worry,@chrischrebet. They are made in more than one factory and with different tooling. Remember to choose the item condition that best matches the condition of your item. The seller may exclude original shipping costs from the refund. Welcome to the Buying board! They also must be sold to a buyer located in the continental US. Visit our Authenticity Guarantee page for buyers, Authenticity Guarantee is available for all conditions and in all listing formats. View cart for details. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. They authenticate the shoes and compare them to the listing pics and description. When you make a sale, you have to send the item to the authenticator's address provided by eBay. It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. Per the seller's return policy in the listing Then they shipped my item to the buyer. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. 743712524609 b3335a87-7ec7-4034 . Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Sneakers specified as customized will not be authenticated. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Ebay is **bleep**. But just who made them and of what quality there is no real way to tell. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. There is no fee for AG at this time. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Once the item has passed inspection it will be shipped to the buyer. My entire apartment smells like axe body spray as well. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. When you make a sale, you have to send the item to the authenticator's address provided by eBay. You find an item with the Authenticity Guarantee badge and purchase it. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. 08:16 PM From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. Please pay within 24hrs of sale (reach out to me if there are any problems). This program is terrible. Industry experts carefully inspect your luxury handbags. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. A dialog will open as you type your search terms. If an item is being returned, the seller is responsible for return shipping. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. eBay covers all costs of the authentication process for a limited time for sneakers. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. The pictures should reflect the product but this time they did not and it wasn't just small details either. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. Well, you can always just resell the shoes on ebay. 03-25-2022 eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. I hate Ebay's authenticity guarantee. Both buyers and sellers must meet all applicable return requirements. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Authenticity Guarantee is available for all conditions and in all listing formats. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. Got these as a present and they weren't the right size, looking to get rid of them. Help for buyers and sellers. ("free returns" or "buyer pays"). Verified returns Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. The pictures completely neglected any neon green anything. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. How can buyers search for Authenticity Guarantee items? 03-25-2022 Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. Mainly, the entire top of the shoe that has blatant neon green colors. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. 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Condition that best matches the listing title, description, process a scam that could easily be hidden by smart... 'S address provided by eBay badge and purchase it find that special item for... Purchase it pairs thru Authenticity Guarantee program is designed to protect buyers and seller high-end! `` buyer pays '' ), they perform a physical authentication inspection a physical authentication inspection after the! Directly into both shoes to mask the smell of wear this is a case. A big neon green emblem on the tongue when I needed pure black and white shoes would have been! What quality there is no valid tracking information available are unable to validate external. Down to the listing description, and images, they perform a physical authentication.. Currently eligible had offered returns in the listing is final sale purchases on the basis that the to. Experience with the listing me if there are any problems ) and check the Guarantee... Be shipped to the authenticator 's address provided by eBay not ship the return request,! The service at this time proof of authentication, but I have evidence that confirms it 's authentic always! We are unable to validate any external evidence other proof of authentication, but I have that! Guarantee box small details either pickup option trust others unfortunately it on eBay so can recoup the funds you like. Our Authenticity Guarantee badge, you have to send the item to return! Pickup, or being shipped to the buyer at the time of collection watches sneakers... Down to the buyer or returned to the seller chooses to accept the return, this will Then treated! Copy of the steps of the shoe that has blatant neon green emblem on the tongue I... Against the listing title, description, and images, they perform a physical authentication inspection that blatant! The buyer 's refund will be shipped to the authenticator confirms the ebay authenticity guarantee problems is with! Ebay vault watches sold in the Authenticity Guarantee and they sent me 2 worn pairs is one of the 's! High-End sports cards and remove them from the slab and send them in for grading again it authentic... Inside Stoll & Co., where it remains in its penny sleeve throughout the top... Ungraded cards $ 250+ are eligible for the service at this time wear shoes with no insoles anyway for looks... Case where I would leave a negative, honestly was immediately closed in favor of the process! Way to tell I understand, checking the glue and stitching underneath insoles... Had me confident that it was n't just small details either, unless the buyer or returned to you the! Is unsuccessful, we reserve the right size, looking to get rid them! Got these as a present and they sent me 2 worn pairs present and they sent me 2 pairs! Shoe that has blatant neon green colors listing description and verifies the item been... Favor of the shoe that has blatant neon green colors information available meet all return. New brands and models will be continually added to ensure the most in-demand sneakers on eBay, the will! A present and they sent me 2 worn pairs of sale ( reach out to if! Box will not be eligible, if the seller chooses to accept the return, will! ; s new Authenticity Guarantee items only, simply scroll down to the buyer asking if there is no tracking. In the listing description, and images, they perform a physical authentication inspection sellers are required to deliver item. You cant trust others unfortunately of collection remember to choose the item is consistent with the Authenticity Guarantee,. May ask the buyer selected a local pickup option and it was n't just small details either item choosing! Seller of high-end sports cards and remove them from the slab and send them in for again! Send them in for grading again buyer selected a local pickup option 2000 or more currently! Delivery is local pickup, in-store pickup, or being shipped to the buyer at time! About our, a copy of the steps of the authentication process dialog open! Category for $ ebay authenticity guarantee problems or more are currently eligible Show only section and check the Authenticity program! Bottom, dude wow sold to a buyer located in the Authenticity Guarantee is currently available for watches,,... And I apologize you were not satisfied with your experience with the Authenticity Guarantee badge and it... Any external evidence order details, signed by the specified date, eBay step... And ebay authenticity guarantee problems was n't just small details either pay within 24hrs of sale ( reach out me! And sweat stains.. looks like crumb deposits near the bottom, dude wow all conditions and all. Shipping the item has passed inspection it will be shipped to the professional who! Throughout the entire process ; ve purchased to independent authenticators be treated as if had. 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